Payment & Delivery

Payment methods

We offer the following payment methods where available:

  • Credit card (Visa, MasterCard or American Express)
  • PayPal
  • iDeal
  • Bancontact / Mister Cash
  • Bank payment (advance payment) / Online transfer
  • Cash on delivery (only within the Netherlands, extra surcharge of €20 including VAT)

Safe ordering

Our website uses the SSL technology (Secure Socket Layer) during your entire visit. SSL ensures that the message flow is encrypted with a key that is only known to our server and your computer. The address of a secure page always starts with https:// and can be recognized by the presence of a lock somewhere in your browser screen.

Shipment

Orders placed on working days before 15:00 hours (CET / CEST) will be processed for delivery the next (working) day. You can place your order according to the track & trace code that we will send you by email. This email also contains the carrier and further information regarding the shipment.

Shipping costs

The shipping costs that we calculate depend on the weight of the product(s) and the country you want to have it shipped to. When you put products in your shopping cart, our website (if applicable) will show the available shipping options and the associated shipping costs. If you want to have it shipped to a country that is not active on our website, please contact us.

Delivery times

We ship all orders placed before 15:00 hours (CET / CEST) that are in stock on the same business day if they are paid or purchased on account. When you choose a bank payment, the processing of your order takes at least one working day longer. Of course, if a product is not in stock, we will order it for you and we will keep you informed of the delivery time.

Pick up order

Pick up is also possible with us, however we are not a shop. So please contact us in advance to avoid misunderstandings and a possible closed door. You can not pin with us. However, you can pay cash or pay your order directly via one of our computers via iDeal, credit card or PayPal.

International shipping

We have been sending multiple foreign orders daily for years and can ship to any country in the world. It is true that not all countries are standard available on our website. If you do not see your country in the available shipping countries please contact us and we will let you know the shipping costs.

Direct delivery to your customer(s)

A handy service we offer is that we can send shipments directly to your customer(s) without reference to us (a so-called "drop shipment"). So there will be no packing slips or invoices with the shipment and we will change the sender name on the shipping label to your company name. If desired, we can send your documents with the shipment, but please let us know in time.

COD shipment

Cash on delivery is the delivery of a package where the total amount of your order must be paid in cash to the carrier at the delivery address. Once the amount has been paid, the delivered item is the property of the recipient. The carrier then ensures that the amount (less COD costs) is paid to the sender. The additional surcharge for a COD shipment is €20 including VAT.